Outage on Colo Clients

Resolved Dec 6, 2023 10:52 PM GMT

This incident has been resolved.

Updated Dec 6, 2023 9:54 PM GMT

Remediation works are still in progress on one of our security appliances. we plan to have this online within a few hours from now. Some clients will be seeing a restore in service already.

Problem Identified Dec 6, 2023 6:42 PM GMT

The issue is ongoing unfortunately. Our wholesaler is rebuilding the routing part of the colo network currently.

Problem Identified Dec 6, 2023 6:02 PM GMT

Our wholesaler has identified the cause of this issue and is working to a 18:30 resolution time which is longer than expected. Updates to follow when available.

Opened Dec 6, 2023 5:31 PM GMT

We are showing some outages currently at our Data Centre clients and this is being investigated